TERMS OF SERVICE

Acceptance of Terms

By accessing or using the services provided by KEEP CLEAN ATX LLC ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services

We provide professional auto detailing services including, but not limited to, exterior washing, interior cleaning, paint correction, ceramic coating, and maintenance refresh. The specific services, pricing, and timeframes will be discussed and agreed upon before work begins. Final service scope may vary based on vehicle condition and size.

Independent Contractor Technicians

Our technicians operate as independent contractors. When a customer books a specific technician, the service relationship and any responsibilities regarding the work performed are between the customer and that technician. Keep Clean ATX LLC serves as a platform connecting customers with certified detailing professionals. Each technician is responsible for the quality and conduct of their own work.

SMS and Voice Messaging Terms

KEEP CLEAN ATX LLC, publicly operating as Keep Clean ATX and KCA Auto Detailing, sends recurring automated SMS text messages and, where separately permitted, automated voice calls only after you actively opt in through an unchecked consent box on our website. These messages may include a saved offer, unfinished-booking reminders, appointment confirmations, service notifications, customer support responses, and other promotional messages related to our detailing services. Consent is not a condition of purchase, and you may book our services without agreeing to marketing messages.

• Message frequency varies according to the offer, your consent, and whether a booking remains unfinished.
• Message and data rates may apply depending on your mobile carrier and plan.
• You may opt out of marketing messages at any time by replying STOP. We will confirm the opt-out and will not send further marketing texts unless you later opt in again.
• For help, reply HELP, call or text (737) 237-0783, or email support@keepcleanatx.com.
• Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how mobile information and SMS consent are handled.

Appointments and Scheduling

• Appointments are scheduled on a first-come, first-served basis.
• We recommend booking in advance to secure your preferred date and time.
• Please ensure timely access to the vehicle at the scheduled appointment time.
• We reserve the right to reschedule appointments due to inclement weather or unforeseen circumstances.

Cancellation Policy

• Cancellations must be made at least 24 hours in advance of the scheduled appointment.
• Late cancellations (less than 24 hours) may be subject to a cancellation fee.
• No-shows or same-day cancellations may be charged up to 100% of the scheduled service amount.
• We understand emergencies may occur and will work with customers on a case-by-case basis.

Pricing and Payment

• All prices are subject to change without notice.
• Final pricing is based on vehicle size, condition, and selected services.
• Payment is due upon completion of services unless otherwise arranged in writing.
• We accept cash, credit cards, and other payment methods as specified.
• Certain services may require a deposit or payment authorization prior to scheduling. Deposits are non-refundable if cancellation terms are not met.

Warranty and Guarantees

• Ceramic coating services may include manufacturer warranty terms, when applicable.
• If you are not satisfied with the service, please contact us on the same day of completion.
• We will make reasonable efforts to address and resolve any concerns.

Pre-Existing Damage

Keep Clean ATX LLC is not responsible for pre-existing damage to the vehicle. Vehicle condition may be documented prior to starting work. We are not liable for any damage that cannot be proven to have occurred during our service. If a customer claims damage occurred during service, photographic or video evidence documenting the vehicle condition before service must be provided to support any claim. Without such proof, we cannot be held responsible for alleged damage.

Engine and Interior Cleaning: Moisture and Electronics

If you request engine bay cleaning, you acknowledge and accept that water or cleaning agents used during the process may come into contact with electrical components, sensors, or mechanical parts. Keep Clean ATX LLC and its technicians are not responsible for any mechanical, electrical, or electronic issues that arise following an engine bay cleaning service. By requesting this service, the customer assumes full responsibility for any resulting damage to the engine or its components.

Deep Interior Cleaning: Moisture and Electronics

Deep Interior Detail and other intensive interior cleaning, including treatment of heavy soiling, spills, vomit, or other biological contamination, may require controlled use of water, steam, shampoo, cleaning solutions, and hot-water extraction. More intensive cleaning may require additional drying time.

Moisture may affect sensitive areas, including dashboards, door panels and controls, switches, screens, sensors, wiring, connectors, and electronic modules beneath or within seats and trim. Existing leaks, damaged seals, prior water exposure, repairs, or aftermarket modifications may increase the risk. Moisture-related faults may become apparent after the service rather than during cleaning.

Keep Clean ATX LLC and its technicians take reasonable precautions to limit moisture and protect sensitive components, but cannot guarantee that moisture-related problems will never occur. Customers must disclose known leaks, prior water damage, damaged seals, aftermarket wiring, and existing electrical or electronic problems before service begins. Customers should follow the drying and ventilation instructions provided after cleaning.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KEEP CLEAN ATX LLC AND ITS TECHNICIANS ARE NOT RESPONSIBLE FOR MOISTURE-RELATED ELECTRICAL, ELECTRONIC, OR MECHANICAL MALFUNCTIONS ARISING FROM THE INHERENT RISKS OF PROPERLY PERFORMED INTERIOR CLEANING OR PRE-EXISTING VEHICLE CONDITIONS, INCLUDING PROBLEMS THAT BECOME APPARENT AFTER SERVICE.

This notice does not exclude liability for negligent work, gross negligence, or intentional misconduct, or restrict consumer rights or liability that applicable law does not permit to be waived.

This interior-cleaning notice applies only to bookings made after publication of this notice. It does not change terms already accepted for earlier bookings.

Child Safety Seat Disclaimer

If you request removal and cleaning of child safety seats, you understand and agree to the following: Keep Clean ATX LLC and its technicians will remove the child safety seat for cleaning purposes only. We do not reinstall child safety seats as part of our service. In the event that a technician does reinstall a child safety seat as a courtesy, Keep Clean ATX LLC is not responsible or liable for the proper installation, positioning, or safety of the seat. The customer and vehicle owner are solely responsible for ensuring that all child safety seats are properly and correctly reinstalled and secured before placing any child in the seat. Always have a certified child passenger safety technician verify proper installation.

Liability

• We are not responsible for pre-existing damage to the vehicle.
• Our liability is limited to the cost of the services provided.
• We are not responsible for personal items or valuables left inside the vehicle.
• We are not responsible for mechanical, electrical, or electronic issues unrelated to the detailing process.

Vehicle Condition

By scheduling service, you confirm that:

• You are the vehicle owner or have authorization to have the vehicle serviced.
• The vehicle is in legal and operational condition.
• All personal belongings and valuables have been removed prior to service.

Access, Utilities, and Safety

• The client is responsible for providing reasonable access to the vehicle, including parking space and safe working conditions.
• We bring our own water and electricity. Customer water or power hookups are not required.

KCA Care Plan Terms

The KCA Care Plan is a recurring maintenance plan. By enrolling, you agree to the following:

• Card on file and billing. A valid payment card is kept on file and is charged per visit, as each visit is completed. There is no upfront lump-sum payment.
• Minimum commitment. The plan has a three-visit minimum. After your third completed visit, you may cancel the plan at any time by phone or text.
• Early cancellation. If you cancel before your third completed visit, the plan discount applied to visits you already received will be charged back, so those visits are billed at the standard one-time rate.
• Scheduling and rescheduling. Visits are scheduled automatically at your selected frequency (Every Month, Every 2 Months, or Every 3 Months) and confirmed with you before each visit. You may move a visit earlier or later by contacting us; rescheduling a visit is not a cancellation of the plan.
• Missed or skipped visits. If a scheduled visit cannot be completed because we cannot access the vehicle after confirmation, our standard cancellation policy above applies. Skipped visits do not count toward the three-visit minimum.
• Vehicle condition. Plan pricing assumes a vehicle in maintained condition. Excessive soiling, heavy pet hair, sand, mold, or similar conditions may require additional services or add-ons, quoted and approved before work begins.
• Add-ons. Care Plan members receive 10% off add-on services performed during plan visits.
• Price changes. We will provide reasonable advance notice before any change to your plan's per-visit price. Your locked-in rate does not change mid-plan without notice.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website.

Contact Us

KEEP CLEAN ATX LLC

Email: support@keepcleanatx.com

Phone: (737) 237-0783